071: Chris Voss | Master Negotiator

Oct 15, 2018 | Interviews, Podcast

Today on the show I have Chris Voss, author and Founder of Black Swan, a company specializing in negotiation services and training. Chris is one incredible guy, with over two decades in a career as a FBI hostage + crisis negotiator. His book, Never Split The Difference, is full of negotiation strategies that can be used in all types of scenarios, from work to home.

Now accepting applications for the 2019 Work Hard Play Hard Mastermind. Go to workhardplayhardpodcast.com/mastermind to apply.

In This Conversation We Cover:

  • [4:45] What it was like for Chris growing up
  • [7:20] Why Chris chose to become a police officer
  • [9:15] The decision to be an FBI agent
  • [11:50] Moving towards the hostage negotiation field
  • [14:14] Chris commanding his first bank robbery + how you can use those techniques in your day to day
  • [20:39] The spike in suicide in the news
  • [23:00] The difference between “you’re right” and “that’s right”
  • [27:43] Creating tone in conversations
  • [34:20] What emotional intelligence is
  • [36:32] The “how am I supposed to do that” strategy
  • [39:00] How Chris tells people what he does/did
  • [40:42] People that have impacted Chris
  • [43:30] Play hard with Chris Voss
  • [49:35] Rapid fire


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About Us

Ciao! We’re Rob & Kim. Over the past two-decades we’ve lived by one motto, “Excuses are over. it’s time to live!”

In August of 2021, we put our motto to the test, sold everything and moved our family to Italy.